Improve Customer Experience and Drive Sales, through Messaging
Instaply is a pioneer of asychronous customer communication. By optimizing multiple messaging, customer service and sales channels, Instaply can help bring your internal and external communication strategy into the future. Instaply drives conversational commerce by:
- Providing your customers with mobile-first communication options (i.e. SMS, MMS)
- Allowing your team members to access the platform via mobile & desktop apps
- Using multi-directional messaging, between your customers, internal teams & external suppliers
- Optimizing outbound/group message sends
-
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Trusted by over 1000 companies, world-wide
Cole Hardware uses Instaply
to help drive increased basket size and improve on-site team efficiency.
Through IVR call deflection, a store-selector web widget and various other channels,
Cole Hardware provides their customers with multiple paths to text/message!
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“We love using Instaply. Since adding the service, we have improved communication and increased up-sell opportunities, significantly.”
Robin Miller, Chief Operating Officer, Cole Hardware
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Inbound conversations
Asychronous messaging will save your team and your customers more of their most precious resource: their time.
90
%
of customers prefer to text
+
30
%
operational efficiency
+
20
%
of all new opportunities originated via text
Connect all the channels necessary to reach your customers where they like to communicate :
Outbound conversations
By sending your customers outbound messages (sales reminders, delivery updates, curbside-pick up ready, etc.), you’ll save your team time and have the best chance of actually reaching your customers.
97
%
of texts send in North America are read within 3 minutes of receipt
84
%
of texts in North America are responded to within 30 minutes
Powerful inbox
Our platform is flexible, secure, compliant and international
APIs / Integrations
Our open API allows for seamless integrations with any CRM, ERP, or Payment software and our team stands ready to help develop your integration strategy to get the most out of messaging.
Secure by default
Enterprise-grade security is built into all our products by default
TCPA & CTIA compliant
Text messaging is being increasingly used by businesses all over the world. Our platform adheres to all compliance requirements in North America, and world-wide.
Global Reach, Global Vision
Our messaging platform is used on every continent, save Antarctica. If your businesses has international offices, Instaply is the only seasoned messaging provider that can quickly navigate international implemention and help you create a path to success.
Effortless customer journeys are powered by Instaply
The #1 customer-journey-centric messaging platform #CX #innovation #phygital
