Conversational Commerce,
via Text Message

Instaply’s platform allows you to efficiently communicate with your customers entirely via asynchronous messaging

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Over 1000+ Merchants Trust Us

At the heart of the customer experience

What is Instaply

Instaply is a messaging platform designed for businesses to thoroughly enhance communication with their customers.

The platform allows your team to respond to customers via SMS, WhatsApp, Messenger, and various other messaging channels.

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Keep the contact

Improve your customer retention rate

On computer or mobile, put customer relations at the service of your business

Collaborative

Instaply allows cross-functional teams to collaborate on inbound responses via our “Invisible Thread” and directed, in-app messaging

Evergreen Threads

Each, unique customer thread, is always available in-app, and historical conversations can be exported to unearth business analytics or train AI-models.

Predefined Responses

Quickly send curated responses to frequently asked questions, saving time and manpower.

Automated Messages

Prepopulated, automatically triggered responses ensure that the customer knows their message received, and can passively communicate updates, reminders or promotions.

Payment

Process customer payments via simple, outbound messages, integrated with our payment API.

Call Deflection

Create a simple IVR that allows inbound calls to immediately be moved to your text channel, saving your time and allowing customers to choose their preferred communication channel.

Multi-Channel

Communicate with your customers via SMS, WhatsApp, Messenger from a smartphone or PC.

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Comment ça marche

Nous avons developpé une plateforme intuitive pour que vos collaborateurs puissent l’utiliser le plus rapidement possible.

Paiement via Texte

Voyez comment vos clients peuvent régler leurs achats directement par SMS, avec peu de frais et en toute sécurité.

Testimonials

"We love using Instaply. Since adding the service, we have improved communication and increased up-sell opportunities, significantly."

Robin Miller

Chief Operating Officer - Cole Hardware

"Instaply is Fantastic!!! The platform is easy to use, and our guests love the ability to text for a quick & easy response. With Instaply my call center team is efficient, and spends more time focusing on guest services."

Erik Dahlgren

COO - Skyzone, Camp David

"We absolutely love having Instaply! Not only does it make it easy for people visiting our website to contact us via text (their preferred way of communication), but we also incorporated it into our follow-up procedures."

Kaitlyn Riordan

Little Gym

Partners & Certifications

Let Us Show You

Whether a large chain or franchise, Instaply is designed for you. Increase your sales and customer satisfaction today.

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Conversational Commerce, via Text Message

Conversational Commerce,
via Text Message