Messaging platform
Easily engage with your customers across all messaging channels to improve the conversational experience between your teams and customers. This will improve engagement with your brand and therefore your business.
Instaply centralizes different communication channels in a single application.
A collaborative platform
View all your customers' messages in one place, and thus make the store teams collaborate effectively with the different business lines of the company.
Each member of your team has the opportunity to personalize their business relationship with their customer, by connecting to the Instaply platform. Improve the efficiency of your organization around the customer need.
Business Generator
In-store or remotely, collect your customers simply by message.
By connecting our banking partner to the payment functionality, boost your turnover from the platform.
On the move, at work or at home, make payments easier by allowing your customers to pay in real time by message.
Persistent
With Instaply, all chats with your customers are accessible.
Your team members have the ability to easily access conversations or information related to your customers' needs.
This allows you to quickly and easily contextualize a “resumption” of a conversation.
Contactability
A customer who has not been picked up is no longer a lost customer.
Divert part of your phone flow to messaging, allowing a reduction in the number of calls to the store, thus improving the daily life of your employees.
With the ability to integrate Instaply into your business telephony, you can no longer leave any customer unanswered by optimizing the call journey.
Piloting
Manage and track your activity in real time on Instaply.
Lead and manage your team thanks to our statistics to be found in the platform:
- Response rate
- Response time
- Type of channel used
Semantic analysis of your conversations, use our AI assistant to understand the feelings experienced during a conversation. Interconnect your business tools with the platform thanks to our open APIs.
Deployment and Instant Getting Started
A solution within everyone's reach, to put the conversation at the heart of the collective.
A place, an address, a shared phone number, a collective
Collaborative
Interface accessible to all employees of a point of sale. Web, Android, IPhone
Keep the thread
Single conversation thread with the customer, history kept and shared with all collaborators.
Pre-set Replies & Automatic Messages
Your customers always receive a response, even outside of your business hours.
Payment
Collect your customers with a simple message and our payment functionality.
Reliable system
Ensure that all your calls are taken care of without constraining your organization.
Call Forwarding
Optimize the customer call journey with messaging.
Multi-canal
Communicate with your customers by SMS, WhatsApp, Messenger from smartphone or PC.
Data
Manage your store activity and manage your team. Connect your IT tools to the platform with our APIs.
Improve the contractibility of your point of sale, your hotel, your club, etc., by professionalizing the use of the most attractive channels for your customers. Communicate with your customers on any asynchronous messaging channel and centralize all your conversations in one place (SMS, WhatsApp, Messenger, Instagram). Provide the best answer at the best time to your customers.