Instaply HELPS SKy ZONE PARKS create wow experiences, aNd INcrease party Bookings, all via text!

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INSTAPLY DRIVES WOW EXPERIENCE’S FOR PARTY BOOKINGS WITH SKYZONE

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97% of North Americans text, daily.

Your guests want to text with your park. Instaply bridges the gap between what your guests want, and what you’re currently offering (call, email, etc.), by creating a simple text/messaging channel that will help you improve customer experience and drive party bookings.

+70 Sky Zone locations use Instaply, today.

Allendale, NJ

80 Commerce Dr

Allendale , NJ 07401

(201) 574-1800

Bethel, CT

13 Francis J Clarke Cir,

Bethel, CT 06801

(203) 428-4080

Columbia, MD

7175 Oakland Mills Rd,

Columbia, MD 21046

(443) 201-7376

Doral, FL

5450 NW 82nd Ave,

Doral, FL 33166

(305) 640-5424

Fenton, MO

631 Gravois Rd,

Fenton, MO 63026

(636) 364-4444

Fredericksburg, VA

Central Park, 1410 Central Park Blvd,

Fredericksburg, VA

(540) 369-2227

Glen Mills, PA

10 Conchester Rd,

Glen Mills, PA 19342

(484) 588-6191

Highland Heights, OH

750 Alpha Dr,

Highland Heights, OH 44143

(440) 596-3400

Kingston, MA

101 Kingston Collection Way,

Kingston, MA 02364

(440) 596-3400

Lee's Summit, MO

2801 NE McBaine Dr,

Lee’s Summit, MO 64064

(816) 457-0068

Manassas, VA

7807 Sudley Rd,

Manassas, VA 20109

(424) 297-1841

Mishawaka, IN

5604 Grape Rd,

Mishawaka, IN 46545

(574) 208-5005

Mt. Sinai, NY

269 NY-25A,

Mt Sinai, NY 11766

(631) 938-1420

Newnan, GA

1098 Bullsboro Dr #15,

Newnan, GA 30265

(678) 745-9900

Ocean, NJ

2355 NJ-66,

Ocean Township, NJ 07712

(732) 200-4344

Pine Brook, NJ

60 Chapin Rd,

Pine Brook, NJ 07058

(973) 396-4001

Roswell, GA

1425 Market Blvd #100-A,

Roswell, GA 30076

(678) 745-9900

South Plainfield, NJ

600 Hadley Rd,

South Plainfield, NJ 07080

(908) 731-0127

St. Paul, MN

595 Hale Ave N,

Oakdale, MN 55128

(651) 243-9988

Tampa, FL

10137 E Adamo Dr #800b,

Tampa, FL 33619

(813) 833-1740

Toledo, OH

1600 Albon Rd,

Holland, OH 43528

(419) 491-1194

Virginia Beach, VA

2029 Lynnhaven Pkwy, 100A,

Virginia Beach, VA 23456

(757) 961-8800

Whitby, ON

240 S Blair St #2,

Whitby, ON L1N 0G3, Canada

+1 905-430-0333

Appleton, WI

3169 Van Roy Rd,

Appleton, WI 54915

(920) 351-4441

Buffalo, NY

425 Cayuga Rd,

Cheektowaga, NY 14225

(716) 206-3300

Cutler Bay, FL

10200 SW 186th St,

Cutler Bay, FL 33157

(305) 640-5424

Durham, NC

Northgate Mall, 1720 Guess Rd #90,

Durham, NC 27701

(305) 640-5424

Fort Myers, FL

14181 S Tamiami Trail #140,

Fort Myers, FL 33912

(239) 313-5448

Ft. Wayne, IN

401 Fernhill Ave,

Fort Wayne, IN 46805

(260) 483-5867

Hagerstown, MD

12114 Insurance Way,

Hagerstown, MD 21740

(301) 420-5867

Joliet, IL

2318 Essington Rd #1,

Joliet, IL 60435

(815) 314-4890

Kitchener, ON

150 Gateway Park Dr,

Kitchener, ON N2P 2J4, Canada

+1 519-804-4455

Levittown, PA

45 Runway Rd,

Levittown, PA 19057

(215) 607-8853

Miliwaukee, WI

W229 N 1420 Westwood Dr,

Waukesha, WI 53186

(262) 696-1600

Moorestown, NJ

2834 NJ-73,

Maple Shade Township, NJ 08052

(856) 230-7090

New Rochelle, NY

33 Lecount Pl,

New Rochelle, NY 10801

(914) 740-8272

Norwalk, CT

360 Dr Martin Luther King Jr Dr,

Norwalk, CT 06854

(203) 939-7222

Orland Park, IL

66 Orland Square Dr B,

Orland Park, IL 60462

(708) 966-2399

Pittston, PA

195 Enterprise Way,

Pittston, PA 18640

(570) 316-0500

Sacramento, CA

1091 Tinker Rd #200,

Rocklin, CA 95765

(916) 644-9966

Springfield, IL

3454 Liberty Dr,

Springfield, IL 62704

(217) 331-6600

Stockton, CA

5358 Pacific Ave,

Stockton, CA 95207

(209) 888-0900

Timonium, MD

23 W Aylesbury Rd,

Lutherville-Timonium, MD 21093

(410) 842-1661

Toronto, ON

45 Esandar Dr #1a,

Toronto, ON M4G 4C5, Canada

+1 416-421-4567

Wallingford, CT

805 N Colony Rd,

Wallingford, CT 06492

(203) 269-2000

Aurora, IL

87 Executive Dr,

Aurora, IL 60504

(331) 207-4759

Charlotte, NC

10200 Centrum Pkwy,

Pineville, NC 28134

(704) 208-4040

Deer Park, NY

111 Rodeo Dr,

Brentwood, NY 11717

(631) 392-2600

Elmhurst, IL

325 W Lake St a,

Elmhurst, IL 60126

(630) 478-8339

Fort Lauderdale, FL

1834 SW 2nd St,

Pompano Beach, FL 33069

(954) 417-3999

Gaitherburg, MD

15813 Gaither Drive,

Gaithersburg, MD 20877

(202) 517-9697

Harrisburg, PA

Gateway Square, 95 Gateway Dr,

Mechanicsburg, PA 17050

(717) 208-8908

Kansas City, KS

6495 Quivira Rd,

Shawnee, KS 66216

(913) 213-5900

Lancaster, PA

1701 Hempstead Rd #102,

Lancaster, PA 17601

(717) 208-8922

Lancaster, PA

1701 Hempstead Rd #102,

Lancaster, PA 17601

(717) 208-8922

Minneapolis, MN

13310 Industrial Park Blvd #160,

Plymouth, MN 55441

(763) 333-2045

Mount Olive, NJ

61 International Dr S, Unit ANCB,

Mount Olive, NJ 07828

(973) 527-7000

Newark, DE

211 Executive Dr #3,

Newark, DE 19702

(302) 449-1252

Oaks, PA

122 Mill Rd B-250,

Oaks, PA 19456

(484) 909-3553

Philadelphia, PA

9490 Blue Grass Rd Suite H,

Philadelphia, PA 19114

(215) 876-2855

Richmond, VA

1345 Carmia Way,

Richmond, VA 23235

(804) 379-2500

Sioux Falls, SD

5129 S Solberg Ave,

Sioux Falls, SD 57108

(605) 553-9910

St. Catharine's, ON

333 Ontario St,

St. Catharines, ON L2R 5L3, Canada

+1 289-362-3377

Suwanee, GA

560 Old Peachtree Rd NW #300,

Suwanee, GA 30024

(678) 745-9900

Taylor, MI

23261 Eureka Rd,

Taylor, MI 48180

(734) 225-2233

Vaughan, ON

2839 Rutherford Rd,

Concord, ON L4K 2N7, Canada

+1 905-832-0080

Westlake, OH

31500 Viking Pkwy,

Westlake, OH 44145

(440) 414-0444

See how other Sky Zone managers describe their experience with Instaply..

Instaply is Fantastic!!! The platform is easy to use, and our guests love the ability to text for a quick & easy response. With Instaply my call center team is efficient, and spends more time focusing on guest services.

Erik Dahlgren

COO, Skyzone - Camp David

Instaply is amazing! Since adding the service, we have improved communication and increased opportunities to really deliver a WOW experience for our guests!

Kristy Adams

CRO, Skyzone - Columbia, Gaithersberg, Oaks, St. Paul, New Rochelle, etc.

Call center staffing has always been a unique challenge. Predicting the ebb and flow is always a tricky process, which always made payroll an inefficient process. With Instaply, we’ve seen a stark decrease in cold calls, and a huge increase in scheduled calls..which saves staff time and drives business. The service pays for itself alone through these efficiencies and I’d recommend it to anyone.

Walt Burnett

Multipark Manager, Skyzone Lancaster, Hagerstown

FAQ’s.

Below are commonly asked questions about how Instaply & Sky Zone have teamed up!

In a nutshell, how will Instaply help my park(s)?

Instaply helps Sky Zone parks by creating a simple way for your guests to text with your park team. By creating a path for your customers to text, you’ll reduce inbound calls, reduce the time it takes to get answers to guests, and most importantly – by allowing your guests to text – you’ll give them back more of their most precious resource; their time.

How does Instaply create a text channel for my park?

Instaply has multiple paths for your guests to contact you via text/message:

  1. Web/Mobile Widget: We’ll create a unique widget for your park that will display on your homepage, and that renders beautifully on any mobile device. This widget accounts for 70% of all inbound text communication with our park. You can see an example of the widget here: www.skyzone.com/columbia
  2. Facebook connection: Instaply can connect with your park FB account, allow for all inbound FB messenger messages, to be redirected to our user interface. This allows for your customer service staff to respond to FB messages, without having to login/out of FB. For many parks who outsource social media management to third parties, this feature is particularly appealing, as SM managers – although great at marketing – aren’t always the best at customer service, or particularly good at helping guests to book parties.
  3. IVR connection (call-to-text): Instaply can work with your current phone provider to allow a guest who calls your park, to immediately choose to end the call, and switch the conversation to text. If this sounds confusing, simple dial this # on your cell phone 415.200.3056, and press #1 when prompted! The IVR connection is a great way to convert inbound calls to texts, as well as to help guests know that your park is text friendly!
  4. AdWords Integration: We’ve connected with Google to allow for a text option to be visible on any type of AdWords campaign that your park might be running.
How often do messages come in?

Message volume is based on a number of factors, including, but not limited to:

  • Geography: rural and urban areas experience different text volumes
  • Seasonality: fall, winter, spring and summer will all have very different text volumes
  • Channel implementation: parks that include ALL of our channels (e.g., widget, FB, IVR, AdWords) experience higher text volumes than those who don’t.
  • Marketing: Parks that actively include text as a “preferred” channel, have higher text volumes that those who don’t market the fact that their guests can text their park(s).

With all that in mind, Instaply works with each new park, to gradually increase the number of channels that guests can use. This gradual process allows your park to clearly understand how best to repsond to guests, their natural appetite for text messaging, and what type of volume to expect, once all path to text are implemented.

Does instaply provide implementation and/or on-going support?

We absolutey do.

Instaply will work with you team to get any all channels to text (e.g. Widget, FB, IVR, AdWords) up and running.

Instaply will train any/all staff on the use of the system and will provide online refresher courses to any new staff that might come onboard. In addition, Instaply will train your staff on specific Sky Zone best practices (e.g. Booking Party follow up process; Key word searches; etc.) that your staff can use to drive sales and exploit the text channel to really build relationships with your guests.

What do I have to do to get started!?

Simply call/email/text Don Voogd, Director of Business Development, at Instaply!!!

805.204.7138 (call/text)

don.voogd@instaply.com

Get in touch with us

Instaply Headquarters

230 California Street

Suite 508 San Francisco, CA 94111

Text us (US):
+1 (415) 200-3056

Email us: contact@instaply.com